Privacy Policy

1. Scope

This policy applies to the Trendmil Android application, related Trendmil web pages and services that link to this policy. It does not govern independent websites, payment providers, delivery partners or other third-party services that publish their own privacy policies.

2. Information we handle

The information we handle depends on the Trendmil features you use.

Account and profile information

• Name, email address, mobile number, profile photo and account identifiers.
• Login, authentication and account-security information.
• Saved preferences, wishlist items and notification choices.

Order and delivery information

• Recipient name, phone number, delivery address, city, state and postal code.
• Products, customisation instructions, selected materials, colours, finishes, quantities and order history.
• Order status, shipment and tracking information, refunds, cancellations and support history.

Files and content you provide

• 3D model or CAD files that you choose to upload, including supported formats such as STL, OBJ, 3MF or STEP.
• Photos, reference images, names, text or other customisation details submitted for a print.
• Community posts, captions, comments, reactions, profile details and other content you choose to publish.

App, device and diagnostic information

• App version, device type, operating-system version, language, network information and approximate region derived from technical data such as an IP address.
• Feature interactions, screen activity, crash reports, performance diagnostics and security events.
• Push-notification token where notifications are enabled.

Communications

We may keep messages and information you provide when you contact customer support, report a problem, submit feedback or communicate about an order.

3. How we use information

We use information to:

• Create and manage your Trendmil account.
• Display products, remember your wishlist and personalise relevant app content.
• Analyse uploaded model files, prepare print specifications and provide estimated quotations.
• Manufacture, package, deliver and support custom 3D-printing orders.
• Process checkout, verify payment status and manage refunds or disputes.
• Send transactional messages about account security, orders, printing, shipping and delivery.
• Operate community features and moderate content for safety, quality and legal compliance.
• Provide support, diagnose technical problems, prevent fraud and secure our services.
• Measure and improve reliability, usability, performance and customer experience.
• Comply with applicable legal, tax, accounting and regulatory obligations.

4. When information is shared

We do not sell or rent your personal information. We may share only the information reasonably necessary with:

• Manufacturing and fulfilment teams that prepare and package your custom print.
• Payment providers that securely process transactions and return payment status or reference information.
• Shipping and logistics partners that need recipient and delivery details.
• Cloud hosting, storage, communications, notification, analytics, crash-reporting and customer-support providers that process data on our behalf.
• Professional advisers and authorities where disclosure is reasonably necessary to comply with law, enforce terms, prevent fraud or protect users and the public.
• A successor organisation in connection with a merger, acquisition, financing, reorganisation or sale of business assets, subject to appropriate safeguards.

Content that you intentionally publish in the Trendmil community may be visible to other users according to the audience and privacy controls available in the app.

5. Payments

Payments are processed by the payment options or payment-gateway providers shown at checkout. Trendmil may receive transaction identifiers, payment method type, payment status, amount, refund status and limited billing information. Trendmil does not intend to store your full card number, CVV, UPI PIN, banking password or other payment credentials that must remain with the payment provider.

6. App permissions

Trendmil may request access only when a related feature is used:

• Photos, media or files: to select a model, reference image or other file you choose to upload.
• Camera: to capture a reference image or scan content where that optional feature is available.
• Notifications: to deliver account, order, printing, shipment and support updates.

You can deny or later change permissions through your device settings. Core delivery information is based on the address you provide; Trendmil does not require precise device GPS location for its core ordering flow.

7. Retention and deletion

We keep information only for as long as reasonably necessary for the purposes described in this policy. Retention may vary by data type:

• Account data is generally retained while your account remains active.
• Order, invoice, payment-reference and delivery records may be retained for the period required for tax, accounting, fraud-prevention, warranty and dispute-resolution purposes.
• Uploaded files and customisation assets may be retained while needed to quote, manufacture, support or reproduce an authorised order, and may then be deleted or anonymised according to operational and legal requirements.
• Community content may remain available until you delete it or your account, subject to moderation, legal obligations and temporary backup retention.
• Diagnostics and security logs are retained for a limited period appropriate to troubleshooting, service reliability and fraud prevention.

8. Security

We use reasonable administrative, technical and organisational safeguards designed to protect information, such as access controls, secure transport, restricted staff access, monitoring and service-provider reviews. No electronic transmission or storage method can be guaranteed to be completely secure, so users should also protect their login credentials and promptly report suspected misuse.

9. Your choices and rights

Subject to applicable law and necessary identity verification, you may request access to, correction of, export of or deletion of personal information associated with your account. You can also:

• Update profile and delivery details through available account controls.
• Remove items from your wishlist or delete content using available in-app tools.
• Disable promotional or non-essential notifications while continuing to receive important service messages where permitted.
• Change app permissions in Android settings.
• Contact us to raise a privacy concern or withdraw consent where processing relies on consent.

10. Children’s privacy

Trendmil is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information without appropriate authorisation, contact us so that we can review and delete it where required.

International processing

Some service providers may process information in countries other than the country where you live. Where this occurs, we use reasonable contractual, security and organisational measures appropriate to the information and applicable law.

11. Changes to this policy

We may update this policy when Trendmil features, service providers, legal requirements or data practices change. The revised version will show a new “Last updated” date. Where required, we will provide an additional in-app notice or request consent.